Refund policy


HUSTLEORA BY LA CUBANA NETWORK LLC

Refund & Return Policy

Effective Date: September 8, 2026

Thank you for shopping with HustleOra by La Cubana Network LLC. We take pride in creating quality apparel and products for our customers. Because many of our products may be made, printed, or prepared specifically for each order, please review the following policy before placing your order.

1. Returns

We accept returns on eligible non-custom merchandise within 14 days of delivery.

To qualify for a return:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • The item must not have been washed, altered, damaged, or stained.
  • Original tags and packaging should be included when applicable.
  • Proof of purchase or order information is required.

Customers must contact HustleOra before sending an item back. Unauthorized returns may not be accepted.

2. Custom & Personalized Products

Custom, personalized, made-to-order, printed, embroidered, or specially designed products are generally non-refundable and cannot be returned simply because the customer changed their mind, selected the wrong size, or no longer wants the product.

This includes, but is not limited to:

  • Custom T-shirts
  • Custom hoodies
  • Custom apparel
  • Personalized garments
  • DTF-printed products
  • Custom embroidery
  • Special-order products
  • Products created from customer-provided artwork or specifications

Please carefully review your size, color, design, spelling, and customization information before submitting your order.

3. Damaged, Defective, or Incorrect Orders

If you receive an item that is:

  • Damaged during shipment
  • Defective
  • Incorrect
  • Missing from your order
  • Significantly different from the approved design or product description

please contact us within 7 days of delivery.

Customers may be required to provide clear photographs or other information showing the issue.

After reviewing the claim, HustleOra may offer a replacement, correction, store credit, or refund when appropriate.

4. Wrong Size or Customer Selection

Customers are responsible for selecting the correct:

  • Size
  • Color
  • Style
  • Quantity
  • Design
  • Personalization information
  • Shipping address

A return or refund is not guaranteed when the customer enters incorrect information during checkout.

For custom apparel, please review the available size chart before purchasing.

5. Refunds

If your refund is approved, the refund will generally be issued to the original payment method.

Refund processing begins after the return or claim has been reviewed and approved. Your bank or payment provider may require additional processing time before the refund appears in your account.

Where applicable, refunds required because an order cannot be fulfilled will be processed promptly in accordance with applicable law. Federal rules also address refunds and cancellations when an online seller cannot ship an order within the promised timeframe. (Federal Trade Commission⁠)

6. Shipping Costs

Original shipping charges are generally non-refundable, except where required by law or when the return is due to an error on the part of HustleOra.

If an item must be returned because HustleOra sent the wrong product or the product arrived defective or damaged, HustleOra may provide return-shipping instructions.

7. Sale & Clearance Items

Sale, promotional, clearance, and discounted items may have different return restrictions.

Unless otherwise stated at the time of purchase, sale and clearance items are final sale.

Any special return or refund restrictions will be disclosed before purchase.

8. Order Cancellations

Because some orders may begin production shortly after purchase, cancellation requests should be submitted as soon as possible.

Once a custom or made-to-order product has entered production, cancellation may no longer be possible.

If HustleOra is unable to fulfill an order, the customer will be notified and an appropriate refund will be provided when required.

9. Exchanges

Exchanges may be available for eligible non-custom merchandise, subject to product availability.

Custom or personalized merchandise generally cannot be exchanged because it was produced specifically for the customer.

10. Fraudulent or Abusive Return Activity

HustleOra reserves the right to review unusual, fraudulent, or abusive return activity.

Orders involving suspected fraud, payment disputes, or intentional damage may be subject to additional review.

Nothing in this policy limits any rights or protections provided to consumers under applicable law.

11. How to Request a Return or Refund

To request a return, refund, replacement, or correction, contact HustleOra by La Cubana Network LLC with:

  • Your name
  • Order number
  • Date of purchase
  • Description of the issue
  • Photos, if applicable
  • Requested resolution

Please do not ship an item back before receiving return instructions.

12. Contact

HustleOra by La Cubana Network LLC

Customer Support: [Insert Customer Service Email]

Website: [Insert Website]


IMPORTANT

By placing an order with HustleOra by La Cubana Network LLC, the customer acknowledges that they have reviewed the applicable product description, sizing information, customization details, shipping information, and this Refund & Return Policy before completing the purchase.

HustleOra by La Cubana Network LLC reserves the right to update this policy when necessary. The policy in effect at the time of purchase will apply, subject to applicable law.

Tip: For your website, I’d put this policy in the footer next to Shipping Policy, Privacy Policy, Terms & Conditions, and Contact Us. Also, make sure the return restrictions are visible before customers pay, especially for custom/“final sale” products. 

If you want, I can also make you a HustleOra Shipping Policy + Privacy Policy + Terms & Conditions that all match this wording and branding.